Support Categories
Choose level of support according to your requirements and plan!
UNItekTIME SUPPORT CONTRACTS:
UNItekTIME Web timesheet suite is an integrated suite for time record, time tracking and time billing software. The UNItekTIME suite of products delivers a time tracking solution for professional service providers. Each of our products has been designed to meet the time tracking needs of specific segments of the service provider market, including both time tracking and time and billing applications.
No Support
Free
Price (Semi-Annually): Free
Price (Annually): Free
Online Help: Yes
Knowledgebase: Yes
Free minor version upgrade: No
Free major version upgrade: No
Ticket/Email Support: No
Ticket Response Time: No
Livechat Support : No
Phone Support: No
Remote Access Support: No
Tier 3
US$300
Price (Semi-Annually): US$300
Price (Annually): US$400
Online Help: Yes
Knowledgebase: Yes
Free minor version upgrade: Yes
Free major version upgrade: No
Ticket/Email Support: Yes
Ticket Response Time: 6 hours
Livechat Support : No
Phone Support: No
Remote Access Support: No
Tier 2
US$400
Price (Semi-Annually): US$400
Price (Annually): US$600
Online Help: Yes
Knowledgebase: Yes
Free minor version upgrade: Yes
Free major version upgrade: Yes
Ticket/Email Support: Yes
Ticket Response Time: 3 hours
Livechat Support : Yes
Phone Support: No
Remote Access Support: Yes
Tier 1
US$600
Price (Semi-Annually): US$600
Price (Annually): US$800
Online Help: Yes
Knowledgebase: Yes
Free minor version upgrade: Yes
Free major version upgrade: Yes
Ticket/Email Support: Yes
Ticket Response Time: 1 hour
Livechat Support : Yes
Phone Support: Yes
Remote Access Support: Yes